REFUND POLICY

At SERENTHORNE GLEN LLC, customer satisfaction is important to us. We want every customer to have a positive shopping experience when purchasing our women’s apparel products. This Refund Policy explains our return, exchange, and refund procedures, including eligibility requirements and processing timeframes.

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition;
• The item must include original tags, packaging, and accessories (if applicable);
• The item must not show signs of washing, damage, alteration, or use;
• Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

2. Return Process

To request a return, please follow these steps:

1. Contact our customer service team within 30 days of receiving your order;
2. Provide your order number, product details, and reason for the return request;
3. Wait for return authorization and further instructions from our team;
4. Ship the approved return item to the address provided below.

Please do not send items back before receiving return approval from SERENTHORNE GLEN LLC.

3. Return Address

Approved returns should be sent to:

SERENTHORNE GLEN LLC
521 E 10TH AVE
ANCHORAGE, AK 99501
United States

Customers should ensure that returned packages include appropriate tracking information. We recommend keeping shipping confirmation details until the return process has been completed.

4. Return Shipping Costs

For returns caused by product quality issues, incorrect items, or items damaged during delivery, SERENTHORNE GLEN LLC will review the situation and provide appropriate assistance.

For returns due to personal reasons, such as incorrect size selection, preference changes, or other non-quality-related reasons, customers may be responsible for the return shipping costs.

5. Exchanges

We accept exchange requests for eligible items within 30 days of delivery.

Exchange conditions include:

• The item must be unused, unworn, and in original condition;
• The requested replacement item must be available;
• Customers must provide order details and exchange requirements.

Exchange process:

1. Contact our customer service team with your order information;
2. Receive exchange approval and instructions;
3. Return the original item according to the provided instructions;
4. Once the returned item is received and inspected, we will process the replacement item.

Exchange requests are generally reviewed within 3 business days after receiving the required information or returned item.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 3 business days after return approval.

The refunded amount will be issued to the original payment method used for the purchase. Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Non-Returnable Items

Certain items may not be eligible for return if they are:

• Returned after the 30-day return period;
• Used, washed, damaged, or altered;
• Missing original packaging or required accessories;
• Not in a condition suitable for resale.