CARRIAGE TERMS

SERENTHORNE GLEN LLC is committed to providing a reliable and convenient delivery experience for our customers. This Shipping Policy explains our shipping coverage, order processing times, delivery timeframes, and shipping arrangements for purchases made through our website.

1. Shipping Destination

SERENTHORNE GLEN LLC currently provides shipping services within the United States only.

All orders placed through our website are shipped to valid U.S. addresses, and the shipping destination available during checkout is limited to the United States.

Customers are responsible for providing complete and accurate shipping information when placing an order. Any delays or delivery issues caused by incorrect or incomplete address details may not be the responsibility of SERENTHORNE GLEN LLC.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During the processing period, we prepare your order, complete quality checks, and arrange shipment. Processing times may vary slightly during periods of high order volume, holidays, or other circumstances affecting normal operations.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery timeframe within the United States is:

Estimated Delivery Time: 3–7 business days

Delivery times may vary depending on the shipping destination, carrier schedules, weather conditions, and other factors outside of our control.

Please note that business days do not include weekends or public holidays.

4. Shipping Carriers

To provide dependable delivery services, SERENTHORNE GLEN LLC works with established shipping carriers, including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier used for your order may vary depending on the delivery location, package requirements, and availability.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation with available tracking information sent to the email address provided during checkout.

You may use the tracking details to monitor your package delivery progress.

6. Delivery Issues

If your order has not arrived within the expected delivery timeframe or if you experience any delivery-related concerns, please contact our customer support team. We will assist in reviewing the order and providing available information regarding the shipment.

SERENTHORNE GLEN LLC is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, weather conditions, incorrect shipping information, or other external factors.